Troubleshooting

Below are a few common problems and their solutions.

The app opens but refuses to show the credential being offered

• Public internet access is required.

Scanning the QR code using the phone’s camera doesn’t open the app (opens Google search or tries to load in the browser and fails)

• Make sure you have the MATTR Wallet set up with a PIN.

• Make sure the QR is large enough to be read by your phone; try creating a larger QR Code (e.g., 300 x 300 px).