MATTR Website Privacy Policy

Who we are

When we say “our”, “we”, or “us”, we mean MATTR Limited (MATTR). By accessing or using our Site, you acknowledge that you have read and understood this privacy policy.

We provide easy-to use software, platforms and associated materials to improve trust and privacy in digital interactions. As a New Zealand-based company, we comply with the New Zealand Privacy Act (Privacy Act) when collecting, using or disclosing your personal information. This policy does not limit or exclude any of your rights under the Privacy Act. You can find more information about the Privacy Act and your rights at www.privacy.org.nz.

For all Applicable Use in the European Economic Area or in the United Kingdom, the section titled “EEA users” applies to how we process your personal data.

How we collect personal information

When we say “personal information” we mean identifiable information about you. We may collect personal information directly from you, for example, through your Applicable Use. We only collect your personal information where we actually need it. For example, we may collect your personal information when you use the Contact Us form on our website, which may ask you to provide information like your name, email address, and organisation. In situations where information does not identify you and from which your identity is not apparent (for example, when we analyse website traffic based on IP addresses that we do not link with an identifiable person) then that is not personal information and this privacy policy does not apply.

Here are some of the specific ways in which we may collect your personal information:

Cookies and similar technologies

A cookie is a small text file that websites can ask your browser to store on your device to enhance your experience. We may use cookies and other similar technologies (e.g., web beacons, pixels or tags) for the purpose of storing preferences, understanding how our website is used, and for the purposes of marketing (including to understand how you interact with our website and marketing emails).

You can disable cookies by changing the settings on your browser, by not providing consent for us to use cookies, or by changing your cookie preferences, but this may impact your experience of our website.

Pardot

We use Pardot as a marketing automation tool, which uses first-party cookies for tracking purposes and third-party cookies for redundancy (e.g., because of differences between how web browsers use cookies). Pardot cookies do not store your personal information – only a unique identifier.

Pardot tracks your activities on our website and on landing pages by setting first-party cookies on your browsers if you provide consent for us to use cookies to track you or by using similar technologies (e.g., pixels) in our marketing emails if you sign-up to MATTR communications and content.  These cookies and similar technologies are set in order to remember your preferences (like form field values) when you return to our website and to help us track and understand how you interact with our website and emails.

The following cookies are saved by Pardot/Salesforce for 3650 days:

• visitor_id <accountid> : Visitor Cookie: The visitor cookie includes the name “visitor_id” plus the unique identifier for MATTR, which is derived from the tracking code on our website.  The value stored is the unique ID for the visitor.
• pi_opt_in<accountid> : Opt-in Cookie: The persistent cookie named “pi_opt_in” is used to track a visitor.  The value stored is “true” or “false”.  If you do not opt-in to allow cookies to track you, or if you ignore the opt-in banner, the Visitor Cookie is disabled and you will not be tracked when you view our pages, forms, or landing pages, or download files or click on a custom redirect link. In some circumstances, we may track you even if you do not accept the Opt-in Cookie. For example, we may track you through form and landing page submissions and when you send us an email, or open or click on our emails.
• Visitor_id<accountid>-hash : This cookie is a security measure to make sure that a malicious user can’t fake a being another visitor and access corresponding information.
• lpv<accountid> : This LPV cookie is set to keep Pardot from tracking multiple page views on a single asset over a 30-minute session. For example, if you reload a landing page several times over a 30-minute period, this cookie keeps each reload from being tracked as a page view.
• pardot : A session cookie named ‘pardot’ is set in your browser while you’re logged in as a user or when you access a form, landing page, or page with Pardot tracking code.  The cookie indicates an active session and isn’t used for tracking.

Google Ads

We use the Google Ads platform to advertise and to understand the performance of our advertising for marketing and sales purposes (ad conversion data). To enable this, if you provide consent, we use cookies which may store information including:

• a unique identifier for you (as a visitor of our website); and
• a particular advertisement click that brought you to our website
• whether you take particular actions after clicking through from an advertisement, such as submitting a sales inquiry.

This information is shared with Google for them to provide us with ad conversion data. If you are otherwise identifiable by Google, for example because you are signed into a Google application or service, you may be identifiable to them and us in connection with ad conversion data related to you. You can read more about how Google uses information from websites like us that use Google’s services here.

You can opt-out by visiting the Google Ad Setting website here. To learn more about Google’s privacy practices you can read Google’s Privacy Policy and Terms website here.

Preventing bots and spam

Our website is protected by the hCaptcha anti-bot service, which checks whether the data entered on our website has been entered by a human or by an automated program. To learn more, you can read hCaptcha’s privacy policy and terms of service.

Privacy-focused analytics

In addition to Pardot and Google Ads, which is described in the Cookies section above, we’ve made the conscious choice to pay for a privacy-first analytics tool called Matomo. To learn more, you can read about privacy-focused analytics and Matomo’s privacy policy.

How we use the personal information we collect

We use the personal information that we collect through your Applicable Use to:

• respond to you if you make an enquiry or apply for a job with us
• if you opt in, for the purposes of marketing or to send you materials and updates about our business (including by tracking your use of, and interaction with, our website and marketing emails)
• respond to you through community forums or social media
• provide, secure, update and maintain our website, social media accounts, training materials and events (including providing applicable troubleshooting and support)
• analyse, improve and develop the functionality of our website, social media accounts, training materials and events
• prevent, detect, or investigate security concerns, including fraud
• comply with applicable laws, regulations and legal processes, demonstrate such compliance, or to exercise, establish or defend our legal rights, and
• fulfil any other request from you that is not captured above, or for any other purpose you have consented to.

Disclosure of your personal information

We do not sell your personal information or share it without your consent. We will only disclose your personal information:

• if required, and to the extent necessary, for the purpose the personal information was collected (for example, we may reference you or your username (as applicable) when we respond to you on a public community forum)
• if required, to comply with applicable laws, regulations, or legal processes, demonstrate such compliance, or to exercise, establish or defend our legal rights
• to prevent, detect, or investigate security concerns, including fraud, and
• to the extent it is necessary, to trusted partners or service providers that we engage to provide services to us or on our behalf who have agreed to protect your personal information in a manner consistent with this privacy policy.

International Transfers of your personal information

All users

When we do share your personal information, it may be transferred to, and processed in, a country different to where you are located. These countries may have laws that are different to what you are accustomed to. Where this is the case, we put comparable safeguards in place to ensure your personal information remains protected.

EEA Users

For individuals in the European Economic Area or United Kingdom (EEA), or in relation to any natural person who is identified or identifiable and in the EEA, this means that your data may be transferred outside of the EEA in accordance with the MATTR Data Processing Terms. For further information, please contact us using the details set out in the Contact us section below.

Protecting your personal information

We will take reasonable steps to protect your personal information from loss, and unauthorised access, use, modification and disclosure or other misuse.

If there is a privacy breach that it is reasonable to believe has caused serious harm to you or is likely to do so, we will:

• notify you as soon as practicable after becoming aware of such a breach, and
• notify the New Zealand Privacy Commissioner or other regulatory authority as is required in accordance with the Privacy Act or other applicable data protection and privacy laws.

Exceptions may apply if we are not legally required to provide a notice (for example, because we believe that notice would endanger the safety of a person). We will take appropriate steps to minimise the harm of the incident.

The security of your personal information is very important to us – but please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we use commercially reasonable means to protect your personal information, we cannot guarantee its absolute security.

Your rights

You are entitled to access the personal information that we hold (provided it is readily retrievable) and to request correction of your personal information. You may also ask us to confirm whether we hold particular personal information. Your requests may be subject to certain conditions or grounds for refusal, as set out in the Privacy Act.

If you want to exercise any of the above rights, or other rights you may have under applicable data protection and privacy laws, please email us at privacy@mattr.global. You will need to confirm your identity and set out the details of your request (e.g. the personal information you would like to access, or the correction you are requesting).

How long we keep your personal information

We will retain your personal information only for as long as is necessary (for the purposes for which it was collected) and as otherwise required by applicable legal or tax requirements.

Links to other websites

If you follow a link from our website to a website hosted by a different entity, that website will be subject to a different privacy policy and terms of service, which we recommend that you review. The same applies when you are using a community forum, social media platform or the electronic or physical resources of any agency other than MATTR.

Changes to this privacy policy

We may update this privacy policy from time to time by publishing the updated version on our website. We will update the “Last Updated” date at the top of this page, and your Applicable Use after that date will be subject to the updated policy.

Privacy queries and complaints

We’re always keen to hear from you. If you’re curious about what personal information we hold about you or have a question or feedback for us on this privacy policy, please contact our Privacy and Data Protection Officer at privacy@mattr.global.

If you’re not happy with how we are collecting, using or disclosing your personal information, please let us know by contacting us. We will review and investigate your complaint and try to get back to you within a reasonable timeframe. You can also request investigation by the New Zealand Privacy Commissioner at any time during or after raising a complaint with us.

As a technology company, we prefer to communicate with you by email – this ensures that you’re put in contact with the right person, in the right location, and in accordance with any regulatory timeframes.