MATTR Data Sub-processors
Last Updated: 8 Nov 2024
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A data sub-processor is a service or capability hosted outside the core MATTR cloud environment that may be used to process Customer Data, such as configuration data, logs, or master data. Alternatively, it may be a capability employed to secure an environment where Customer Data is stored. MATTR may engage the following entities to carry out specific data sub-processing activities:
| Entity | Activity | Organisation location |
|---|---|---|
| Amazon Web Services, Inc. | Amazon Web Services (AWS) provides cloud infrastructure services from data centres based in a region agreed with MATTR customers. MATTR also uses other AWS products and services. | United States |
| Atlassian Pty Ltd | JIRA service desk is used for logging and managing incidents and service requests (which may contain come Customer data to support incident investigation). | Australia |
| DataDog | Datadog is used for monitoring the operational health of MATTR’s platforms. | United States |
| Doppler | Doppler is used for configuration management of MATTR GO Applications. | United States |
| InnoCraft Limited (Matomo Analytics) | Matomo is used for website analytics tracking on MATTR websites. | Germany |
| Jotform | Jotform is used for form submission on MATTR websites. | United States |
| MAKE (previously Integromat) | MAKE is used for the provisioning of trial accounts. | Czech Republic |
| Microsoft (Office 365) | Office365 is a collaboration tool used for communication with customers and may store customer specific documentation. | United States |
| Microsoft (EntraID) | EntraID is the Identity provider for MATTR employees single sign-on across internal MATTR enterprise systems and cloud infrastructure. | Australia |
| Okta, Inc. | Okta is the Identity provider used to manage access to APIs and user accounts for access to the Self-Service Portal. Deployed in the same (or adjacent) region to the MATTR cloud capability. | United States |
| Pardot (Salesforce Marketing Cloud) | Pardot is used for marketing automation and customer onboarding assistance. | United States |
| Salesforce, Inc. | Salesforce.com is used for sales and opportunity management and may store information about MATTR customers, prospective MATTR customers and Trial users. | United States |
| Sentry | Sentry is an error monitoring platform used by MATTR GO Mobile Applications. | United States |
| Slack Technologies, Inc. | Slack is a collaboration tool used for communication with customers and MATTR product support. | United States |
| Spark New Zealand Limited | Spark provides a Security Operations Centre (SOC) and Security Information and Event Management (SIEM) services. | New Zealand |
| Stripe, Inc. | Stripe supports online payments for MATTR customers. | United States |
| Sumo Logic, Inc. | Sumo Logic is a cloud-based log management capability used for audit and monitoring of MATTR’s capabilities. Deployed in the same (or adjacent) region to the MATTR cloud capability. | United States |
| Webflow | Webflow is a cloud-based development platform used by the MATTR website. | United States |
| Xero Limited | Xero is MATTR’s accounting software. | New Zealand |
| 6Sense | 6Sense is used for website analytics and sales and opportunity management. | United States |
For more information regarding data sub-processors (including more detailed information regarding the type of data processed and the storage location) please contact privacy@mattr.global.