MATTR Customer Agreement - What's Changed

Changes posted November 4, 2026Copy Anchor Link

MATTR updated the MATTR Customer Agreement on November 4, 2026.

The introductory warranties that you are lawfully able to enter into contracts, and that you are authorized to bind any entity you represent, have been removed. These warranties now appear in the MATTR Trial Access Terms, published on the same date, which is the only scenario where they apply.

Previous versions are available for reference, and archival purposes.

Changes posted October 28, 2026Copy Anchor Link

MATTR updated the MATTR Customer Agreement on October 28, 2026.

This update simplifies the agreement, which is now around 23% shorter, and aligns it with the new MATTR Data Processing Agreement (DPA) and the updated MATTR Data Sub-processors page, published on the same date. Key changes:

1. Data Processing Agreement. The DPA replaces the Data Processing Terms throughout the agreement. Each party must comply with its obligations under the DPA (clause 6.7), and any changes we propose to the Support Terms or DPA apply only on renewal of an Order Form after its initial fixed term (clause 5.3).
2. Data use and privacy. The former data use and privacy clause (covering Customer Representatives, End Users, compliance with specific laws and data breach notifications) has been removed, as these matters are now addressed in the DPA. As a result the agreement now has 20 clauses, and clauses 7 onwards have been renumbered.
3. Data sub-processors. Clause 6.3 now refers to the Data Sub-processor Page, and changes to Data Sub-processors that process personal information follow the process set out in the DPA.
4. Definitions. Defined terms that are no longer used have been removed, including Effective Date, Milestone Date, Month, Package Terms, Privacy Policy, Sales Taxes, Site Terms, Start Date and Your Systems. Open Source Components and Copyleft Licence are now defined within clause 4.2, and the definition of Confidential Information has been simplified.
5. Suspension. We have limited the circumstances in which we can suspend service by removing a number of the previous rights to suspend, adding a commitment to consult you first and committing to keep any suspension proportionate to the breach (clause 12.1).
6. Termination. We have moved to a more straightforward mutual right to terminate for material breach and insolvency, allowing the customer to also terminate for insolvency. We have also reduced our additional specific termination rights (13.2) from 4 down to a single one, which replaces the former Material Adverse Change clause in a simpler way.
7. Assignment. Assignment is now mutual. Either party may assign without consent in connection with a merger, acquisition or sale of assets, or to an Affiliate as part of a corporate reorganization, subject to security, sanctions and regulatory safeguards and a termination right if the transferee is a direct competitor (clause 20.2).
8. Simplified commercial terms. Provisions that are now handled in Order Forms have been removed or shortened, including automatic Order Form renewal, time and materials Fees, costs and disbursements, and disengagement services.
9. Other removals. Several clauses have been removed, including the account and payment, sandbox and prototypes (now covered by the Trial Access definition), newly developed IP, and conduct of claims and litigation provisions, and the non-exclusive jurisdiction wording in the governing law clause.
10. Acceptance. The introductory text stating that the agreement takes effect when you click an "I Accept" button or tick box has been removed.

If you are receiving Trial Access, by continuing to use the Services or Materials 31 days after the effective date of these and any changes to the MATTR Customer Agreement, you agree to be bound by the modified terms.

Previous versions are available for reference, and archival purposes.

Changes posted April 21, 2026Copy Anchor Link

MATTR updated the MATTR Customer Agreement on April 21, 2026.

This is a comprehensive update reflecting MATTR's evolution from a self-service platform model to an enterprise-focused, Order Form-based commercial relationship. The update reflects the inclusion of a wide range of additional protections for Customers that support its use for commercial orders and use in production. At a glance, here are the key changes:

1. New agreement structure. The agreement has been reorganised and expanded from 20 to 21 clauses. Definitions have moved to the front (clause 1), and a new "Agreement" clause (clause 2) describes how Order Forms, Service Terms, Support Terms and Data Processing Terms fit together in a clear order of priority.
2. Order Form-based model. The agreement now caters for individually negotiated Order Forms that specify Services, Fees, Terms, Regions and other commercial details, replacing the previous self-service, pay-as-you-go approach.
3. Expanded definitions. Many new defined terms have been introduced to support the broader scope of services, including Agent, Affiliate, Customer Application User, Customer Representative, Holder, Issuer, MATTR User, Verifier, Service Terms, Support Terms, Specification, and Third Party Credential Capability Provider. The former "Account Information" concept has been replaced by "Customer Representative Information" with a clearer scope.
4. Supply commitments and warranties. For commercial orders, MATTR now commits to a number of service warranties and commitments, including that each Service will substantially comply with its Specification (clause 17.1), and obligations to comply with Good Industry Practice, use reasonable care and skill, and comply with applicable Laws.
5. Dedicated confidentiality section. Confidentiality commitments by MATTR are now included in a standalone clause (clause 8) with detailed provisions for protection, return or destruction, retention rights, publicity and customer reference rights, replacing a single paragraph in the former General section.
6. Enhanced data provisions. New provisions cover data sub-processors (with a 30-day change notification process), data minimisation principles for cross-Region transfers, Derived Data and anonymised statistical data usage, and more detailed data breach notification obligations.
7. Trial Access. The former brief trial period clause has been replaced with a detailed Trial Access provision (clause 9.3) that clearly sets out reduced service commitments applicable to free trial access (e.g. when you sign up on our website).
8. Liability and indemnity. The liability framework has been expanded to reflect common customer requests in commercial negotiations, including a specific list of matters excluded from the liability cap (clause 18.2), and an enhanced liability for breach of confidentiality and data obligations via a new super cap of three times the Fees payable in the preceding 12 months.
9. Arbitration. Dispute resolution has moved from the New Zealand Arbitration Act 1996 to the Singapore International Arbitration Centre (SIAC) rules, while retaining Auckland, New Zealand as the seat of arbitration.
10. New general provisions. Several new clauses have been added, including a no-poaching obligation (clause 21.1), a Material Adverse Change clause enabling renegotiation or termination in response to significant regulatory or government changes (clause 21.10), a non-exclusivity clause (clause 21.11), and a clause limiting claims to MATTR directly (clause 21.9).
11. Terminology updates. "Related companies" has been replaced with "Affiliates" throughout, and "Personnel" now formally covers agents, officers, employees and contractors.

By continuing to use the Services or Materials 31 days after the effective date of these and any changes to the MATTR Customer Agreement, you agree to be bound by the modified terms.

Previous versions are available for reference, and archival purposes.

Changes posted 30 Jun 2022Copy Anchor Link

MATTR updated the MATTR Customer Agreement on 30 Jun 2022.

We've updated our Customer Agreement so that it covers everything it needs to, because it's important we're all on the same page.

The changes won’t affect the way you use MATTR VII or our SDK platform. They’ll make it easier for you to understand what to expect from MATTR - and what is controlled by other parties. At a glance, here are the key changes:

1. We've made it more obvious that access is required to your Google Pay / Apple Wallet merchant credentials, to support the creation of compliant passes.
2. We've clarified that when you create Google Pay / Apple Wallet passes, you'll need to ensure they align with Google and Apple’s respective licence/developer terms. If a pass created doesn't align with those, it may mean that you are no longer upholding your end of the agreement we have together.

By continuing to use the Services or Materials 31 days after the effective date of these and any changes to the MATTR Customer Agreement, you agree to be bound by the modified terms.

Previous versions are available for reference, and archival purposes.