Device Support

Will my end user’s device be supported?

For Compact Credential digital passes, we utilise Apple and Google’s built-in digital wallet – Apple Wallet and Google Wallet (formally known as Google Pay). There are some ifs and buts – however, if your user base is mostly on the latest OS’s supported list, you should be covered.

That being said, it is highly recommended to also implement Compact Credential PDFs. Having both digital passes and PDFs available provides your user choices – perhaps they don’t want to have a digital pass, perhaps they don’t have a smartphone, perhaps they would prefer to have a backup hardcopy on hand… the list goes on.

For iOS users – via Apple Wallet

• iOS 10.0 or higher.

• Have Apple Wallet app installed.

For Android users – via Google Pay

• Android 5.0 (Lollipop) or higher.

• Play Protect certified.

• Have Google Pay app installed and signed in with a Google account.

Huawei/Honor users and non Play Protect certified devices

Some Huawei and Honor Android phones are not able to access Google services due to a trade ban – this includes the Google Pay app. Phones that are launched after 15 May 2019 are affected by this long-term issue across the industry.

If you have significant user base with these phones, potential workarounds include:

MATTR does not endorse any of the apps mentioned below or provide support for the following methods. Please do your own testing to see if this is an acceptable workaround for your users.

• Ask end-users to save the PDF on the phone or take a screenshot of the QR code – this allows for offline usage and quicker access.

• Ask end-users to click “Add to Apple Wallet” and import the downloaded .pkpass file to a supported wallet (such as Wallet Passes or PassWallet)